Refunds & Exchanges
Hairoholic does not offer monetary refunds on any products.
Hair extensions may be eligible for store credit only within 7 days of confirmed delivery, provided they meet all return requirements listed below.
All other items are final sale and are not eligible for refunds or store credit.
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FINAL SALE ITEMS
The following items are not eligible for store credit under any circumstances:
- Lashes
- Edge control
- Hair growth oil / hair oils
- Shampoos & conditioners
- Wigs
- Edge ties
- Wig grips
- Any non-extension products
- Any and All Consignment shop purchases including hair extensions
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STORE CREDIT ELIGIBILITY (HAIR EXTENSIONS ONLY) PURCHASES FROM CONSIGNMENT NOT ELIGIBLE
To qualify for store credit, hair extensions must be:
- In original condition
- Tied with original bands and logo intact
- Uncut and unaltered
- Not worn, installed, or used
- Not chemically processed, colored, or washed
- Free of products, heat, or manipulation
Items that do not meet these requirements will be denied and returned to sender.
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IMPORTANT NOTES
- Color variation is not a valid reason for store credit. Natural hair may vary slightly between bundles due to donor differences.
- Hairoholic reserves the right to determine eligibility for all returns.
- Store credit is valid for 30 days from the date issued. After 30 days, it will expire.
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RETURN PROCESS
- You must contact us at sales@hairoholic.com within 7 days of delivery for approval before sending any items back
- Unauthorized returns will be denied and returned to sender
- Customers are responsible for all return and reshipping costs
Once your return is received and approved, store credit will be issued via email.
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DELIVERY & INSURANCE DISCLAIMER
We are not responsible for packages marked as delivered by the carrier but not received.
Please refer to our Shipping & Delivery Policy for full details regarding shipping, insurance, and claims.